Terms & Conditions

Terms & Conditions of Service

Last updated: October 2026

By using the Hogan Laundry platform (hoganlaundry.com) or booking garment services through our affiliated hubs, you agree to comply with the following operational terms:

1. Order Placement & Intake Inspection

Upon pickup or drop-off, all garments undergo a physical intake inspection by trained laundry technicians. If stains, tears, missing buttons, or material discrepancies are discovered that differ from the initial booking, our staff will submit an Intake Adjustment with photo documentation. Customers will receive an in-app and WhatsApp prompt to approve or decline the adjustment before washing commences.

2. Fulfillment & Turnaround Times

Standard service turnaround is between 24 to 48 hours depending on fabric requirements. Priority Rush (Express 6-hour or 12-hour) is subject to slot availability and express surcharges. Delivery drivers will contact customers 15 minutes prior to arrival at the specified villa, hotel, or residence.

3. Hygienic Protocol & Garment Separation

We guarantee 1-Customer-1-Machine isolation. Colors, whites, and delicates are sorted according to international laundry best practices.

4. Liability & Garment Protection

Hogan Laundry takes utmost care with all articles entrusted to our facilities. In the rare event of damage or loss directly attributable to our machinery or handling, compensation is provided up to a maximum of 5 times the laundry fee for the affected item, unless declared and insured at a higher value prior to intake.

5. Payments & Cancellations

Payments may be settled via QRIS (all Indonesian bank apps and e-wallets), credit/debit card, bank transfer, or cash upon delivery. Orders may be cancelled free of charge prior to driver dispatch.